Refund policy

Refund policy

At NAMU we're committed to delivering top-quality products to your front door. We guarantee that our products arrive fully frozen and intact.

How do I tell if products are melted or damaged?

Please inspect your products upon delivery: Dumplings should feel hard to the touch and should not be stuck together.

What do I need to get my refund or replacement?

Order number

Pictures of:

•Outside of the box with shipping label

• Inside of the box with dry ice bags

• Damaged or melted product

• Best By Date on the product packaging

Who do I tell about it?

Return Policy
Due to the frozen and perishable nature of our products, we do not accept returns.

Policy Amendments:

NAMU reserves the right to adjust this policy as needed. All claims must be made within 7 days of purchase.